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Frequently Asked Questions
The Used Motor Vehicle Dealer Division investigates complaints against independent used motor vehicle dealers in Georgia. The Board does not investigate complaints against franchise dealers(new car dealers) or finance companies that hold liens on vehicles. The Board’s ability to discipline a dealer for violations of law or Board rules is limited to sanctions against the license; therefore, while you are filing a complaint with the Board, you may wish to also consider conferring with a personal attorney or the local magistrate court to determine your legal rights in a civil matter to recover possible damages.
You may file a written complaint to the Georgia State Board of Registration of Used Motor Vehicle Dealers, 237 Coliseum Drive, Macon, GA 31217. You should include all documents in your possession that pertain to your complaint, such as a bill of sale, a sales contract, a copy of a title, a warranty issued by the dealer, or any other written communication that helps to support your complaint. For complaints that do not require inclusion of documentation, such as a report of unlicensed practice, you may file a complaint online from our website. Please include the dealer name, license number if known, and location address of the dealership in your complaint. Other helpful information includes the name of the person you dealt with at the dealership, the date of purchase, and the Vehicle Identification Number (VIN) of the vehicle in question.
You can verify whether a dealer is licensed by clicking the tab labeled Search for a Licensee on our website. Every licensed used motor vehicle dealer in Georgia is listed on this site. Follow the steps to search for the particular dealer in which you are interested. The information you receive will indicate the license number, the status of the dealer, the date the license was issued, the date the license expires, and if any public board orders exists.
You will need to complete the Request for Change of Location &/or Change of Name. This form is obtained by clicking the button on our website labeled Application/Form Downloads.
Change of location requires photographs of the new location, including the sign, and a new certificate of liability insurance, which lists the new location address.
Change of name requires a new bond or bond rider, issued in the new name, a new certificate of liability insurance, listing the new name, and photographs of the business that reflect the name change on signage.
Caution: A change of business structure, such changing from a sole proprietorship to a corporation, limited liability company, or partnership, is not a name change. Rather, this type of change is the formation of a new and separate business entity. A name change request cannot be granted for such a change. When the business entity has changed, even if a corporation is dissolved and a new corporation is created, a new and complete Application for Used Motor Vehicle Dealer License must be submitted, including fees and all required documents.
You will need to submit an Application for Change of Designee. The complete application, including fees and required accompanying documents, must be submitted. Changing the designee will not require a new license. The application is obtained by clicking the button on our website labeled Application/Form Downloads.
You must submit a complete Application for Used Motor Vehicle Dealer License. Refer to the Information Sheet for Used Motor Vehicle Dealers for more detailed information on the required documents that must be sent with the application. Prior to preparing the application, you must attend a Board-approved pre-licensing seminar, and obtain an established place of business and a working telephone number listed in the business name. At the established place of business, you must erect an appropriate permanent sign, advertising your business as a used car dealership. The application may be obtained by clicking the button on our website labeled Application/Form Downloads.
Whether you can lawfully operate a used car dealership out of your residence will depend upon the requirements and restrictions of your local zoning ordinances. Even though you plan to operate from your residence, you must meet the requirements of an “established place of business”, as defined in the Used Motor Vehicle Dealers' and Used Motor Vehicle Parts Dealers' Registration Act and Board Rule 681-6-.01, which is available for review on our website. You should contact your city or county Planning & Zoning Office to determine if current regulations will allow you to operate the business from your residence. You should also ask if current regulations will allow you to erect a permanent sign at your residence to advertise your business as a used car dealership. The Board rule requires a permanent sign to be displayed at the location of the dealer's office, and the rule further requires that the dealership office must be in a detached building on the residential property that is fully furnished according to the requirements of an established place of business. The dealership cannot be set up in the residence.
The Used Motor Vehicle Dealer License allows a dealer to sell from an established place of business. This established place of business can be a used car lot, or it can be an office from which used cars are brokered. The licensing requirements for a broker are the same as for a dealer with an open lot. Please refer to the Information Sheet for Used Motor Vehicle Dealers for the requirements.
Contact the Board-approved seminar providers listed on our website under the Quick Links, for information on schedules and fees for pre-licensing and continuing education seminars in your area.
See Georgia Rule 681-6-.01 - Established Place of Business.
Below is an overview, but it is not all-inclusive. You are strongly encouraged to review Rules in 681 for a full understanding of requirements.
Permanent building - a permanent structure affixed to real property and shall include modular or manufactured office building, tied down and on blocks,with the wheels removed, where records are to be kept and from which sales are negotiated.
Records - maintaining at a designated sales office records such as the books and files necessary to conduct such business. See Rule 681-10-.01 for specifics of Records to be Kept. Records are to be kept for a minimum of three (3) years and be available at all times for inspection.
Working landline - at the designated place of business, there shall be a working land line telephone listed in the licensee's trade name. (Cellular and VOIP are not approved land line telephones.) This number must be listed in the application and in any advertisement that is made available to the consumer.
Signage - appropriate signage whereby a reasonable consumer would know the business of used car sales, used car rebuilding, used parts sales, or salvage operation is taking place. Must be within local ordinance rules where business is located. Sign must show trade name of licensee as is listed on application and in any advertisement. If the telephone number is on the sign, it must be the same as is shown on the application. See Rule 681-6-.01 (d) for information on free-standing and other signage.
A dealer operating an open lot shall conduct business in a building on the same property as the display lot.
If the dealer is a used car broker and will not display an inventory of vehicles for sale, the requirements of the Established Place of Business shall still be met, with the exception of the display area for vehicles. See Rule 681-6-.01(e) for signage requirements for broker office suites.
Only one dealer may operate an open lot on a plat of property. For used car brokers, only one broker per office suite.
Residential operations - see Rule 681-6-.01(f) for information on used motor vehicle dealers operating from a residential address.