Licensing Supervisor
Job Description
| Job Title: Licensing Supervisor |
Job Code:
RCP032
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Department:
Board Offices
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Supervisor:
Executive Director
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FLSA:
Administrative
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Advertised Salary:
$53,000.00
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Posting Closes:
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Position Summary:
Under limited supervision, the Licensing Supervisor manages all aspects of the processing and evaluation of applications and registration for licensing boards.
Essential Duties and Responsibilities:
- Maintains established procedures to evaluate applications for examination and licensure in accordance with Board laws, rules & policies.
- Evaluates applications to determine that all criteria have been met in accordance with Board laws, rules & policies.
- Ensures compliance with applicable laws, rules, and board policies in determining eligibility for licensure.
- Provides professional level support directly to licensing boards.
- Supervises support staff.
- Communicate effectively with exam section staff and exam vendors.
- Accurately communicates requirements for licensure, examinations, and document requirements.
- Provides a list of administratively licensed individuals for Board approval at each Board meeting.
- Advises Executive Director concerning pertinent information (workload, procedural changes)
- Suggests needed changes to improve the effectiveness of the application process.
- Revises licensure applications in accordance with laws and rules.
- Demonstrates accuracy, proficiency, and timeliness in information technology available for use including GOALS, SAVE, and Microsoft Outlook.
- Demonstrates consistent use of appropriate technology in daily processing activities.
- Supervises employees in the section in the Licensing Analyst job class to include preparing the performance plan, coaching, and counseling performance, and executing the evaluation.
- Works with the Executive Director to develop renewal applications for approval by Legal Services and Division Director.
- Advises licensees and other individuals or groups concerning licensing, laws, rules, regulations, and policies.
- Evaluates applications, records, and documents to determine license or examination eligibility.
- Issues or reviews licenses.
- Reviews and ensures compliance with applicable laws, rules and policies.
- Prepares correspondence informing applicants of deficiencies, examination eligibility, licensing decisions, and appeals processes.
- Serves as job expert or organization resource in assigned areas.
- Improves quantity and quality of work performed and provides training and development opportunities as appropriate.
- Performs other related duties as assigned.
Knowledge, Skills and Abilities:
- Knowledge of area specific tests.
- Knowledge of all applicable testing methods.
- Knowledge of applicable laws, rules and regulations that affect area specific licenses.
- Knowledge of area specific licensing requirements.
- Analytical skills.
- Customer service skills.
- Knowledge of relevant policies and procedures.
- Knowledge of reciprocity guidelines.
- Ability to stay abreast of changes in the law.
- Ability to interpret rules, regulations, policies and guidelines.
- Ability to apply compliance standards in reviewing applications.
- Ability to identify and apply the necessary standards needed for licensing decisions and appeals.
- Knowledge of the appeals process and procedures.
- Ability to communicate both orally and in writing.
- Knowledge of all appropriate governing agencies.
- Ability to ensure all licensing standards are upheld by establishment.
- Ability to serve as a subject matter expert to unit.
SUPERVISORY RESPONSIBILITIES:
- Defines goals and/or required results at beginning of performance period and gains acceptance of ideas by creating a shared vision.
- Communicate regularly with staff on progress toward defined goals and/or required results, providing specific feedback, and initiating corrective action when defined goals and/or required results are not met.
- Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
- Directs staff to improve the quantity and quality of work performed and provide training and development opportunities as appropriate.
Minimum Qualifications:
Bachelor's degree in a related field and one (1) year of related experience or Associate degree in a related field and two (2) years of related experience or High school diploma/equivalent with three (3) years of related experience pertaining to interpreting and applying licensing laws, rules, and policies and application processing.