GOALS
Quick Reference Guides
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Verifying Existing Account (Account Consolidation) & Registering A New User
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GOALS Portal Requesting Principal Business Access
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GOALS Portal Creating a Business Account & Initiating a Business Application
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GOALS Portal Owner & Authorized Business Agent Information
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GOALS Portal Amendments
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GOALS Portal Qualifying license & Employees
Show All
Welcome To GOALS
The GOALS (Georgia Online Application Licensing System) licensing management system is designed to expedite the issuance of professional licenses across the state of Georgia and provide an improved online experience. The new solution’s benefits and launch schedule for each profession are outlined below.
Thank you very much for your business.
Professional Licensing Boards Division
Office of Secretary of State
All Professional Licensing Boards' professions are now operational in GOALS.
The following business types are not yet operational in GOALS:
Search The Licensing Division
Videos
For GOALS Users / Boards Only
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GOALS : Verifying My Existing Account
Video instructions to verify your EXISTING account
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Submitting A Renewal Application In GOALS
This microlearning video from the Georgia Secretary of State Professional Licensing Boards walks licensees through the process of submitting a renewal application in the GOALS portal. It explains renewal timelines, late renewal periods, prerequisite license requirements, CE Broker compliance, and step-by-step application submission: from logging in and reviewing personal information to payment and confirmation. Viewers will also learn how dependent licenses renew automatically and how to avoid common renewal delays or errors.
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GOALS: Registering As A New User
Video instructions for registering as a new GOALS user.
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GOALS: Logging-In & General Navigation
General instructions on logging into GOALS and using GOALS navigation.
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GOALS: Updating Contact Information & Email
Video instruction for updating contact information and email address through the GOALS portal.
FAQ Contents
LOGIN Frequently Asked Questions
Watch the videos on this page to learn how to register and/or verify your account.
In the previous system, you may have utilized a username to login. However, when using GOALS, your email address is now your user ID. The email address used to login is case sensitive; when adding your email address, any incorrect capitalizations may result in an error. To log in, use your email address as your username and create a new password.
Your PIN is a unique identifier that enables the system to identify you and grant you access to your account.
Please contact the PLB call center: 404-424-9966. You will be required to verify your identity to receive your PIN.
Contact the PLB call center: 404-424-9966.
If you have ever held a license with PLB, you will need to verify your personal information and credentials before you can access your profile.
If you have never held a license with PLB, you will need to create a new account. Sign up using your personal email address as your Username to apply.
The PIN will be sent to your email. You cannot generate another PIN for two minutes. Wait two minutes and generate a new email with your PIN.
If you still don't see the email with your PIN, check your spam folder. If you have multiple emails with PINs in your spam folder, use the PIN in the most recent email.
If it is not in your spam folder, please contact the PLB call center: 404-424-9966.
The PIN will be sent to the email associated with your account. You will need to access your email, retrieve the PIN and enter into the field labeled *Enter Unique PIN.
If you don't see the email with your PIN, check your spam folder. If it is not in your spam folder, please contact the PLB call center: 404-424-9966. You must verify your identity in order to receive your PIN over the phone.
If you forgot your license number, go to License Search in GOALS to find your license number.
Check your email inbox for a confirmation that your application was received. The confirmation email contains your application number.
If you are unable to find the email with your application number, contact the GA PLB call center at (404) 424-9966.
Always use the name format that will be on your license card. Make sure you use proper capitalizations.
Update the email address on your account to a valid, personal email address that you frequently monitor.
We have seen intermittent issues with Hotmail accounts. This may be related to spam or security preferences set by the domain or by the end user. As we cannot assist with domain account settings, we suggest using a different email client
Your registered email address in the system is either invalid or emails from the Board are being filtered to your spam folder. Ensure that the email address on file with the Board is one that you frequently monitor. If your email address is incorrect, you may need to reach out to PLB to provide a valid email address. If your email address is correct, then check your spam folder to ensure email communications from the Board are not filtered as spam.
As a helpful hint, if you have visited our site before, you may want to clear your cache to ensure you are getting the most current information.
GOALS Account Consolidation FAQ
Account Management provides a single point of access to your GOALS Profile. Licensees no longer have to maintain multiple logins to access their individual and business licenses.
The single access point enables quick and easy management of all Businesses, Locations, Licenses, Applications, Employees, and Associated Contacts.
A Business Account can now have multiple authorized Contacts, allowing Business Owners to provide selective license management access to key staff members.
Role-based granular permission controls provide additional security, and permissions are automatically controlled by the Role for the logged-in user of any given Business.
Active users will not need to re-verify their contact information if it is already set up in GOALS. Only inactive contacts are required to complete a verification.
A user does not have to request additional permissions. Each user will continue to access their account information as before. However, by consolidating accounts, users can now access and manage all associated accounts and licenses from a single dashboard.
While PLB is not introducing new policies as a result of Account Management, new attestations will be required when adding principal contacts, adding secondary contacts, and creating new business accounts.
Individuals will only have one user account (their individual account) that they would use to login to the GOALS portal (so each person will have only one username and password). When they log in with their individual accounts, they will be able to access one or more associated business accounts.
GOALS provides guidance via help text throughout the license management process. For detailed written instructions, please refer to our Quick Reference Guides (QRGs).
With the Account Management update, users can either apply for a business license using an existing business account or create a new business account and then apply for a business license.
Steps for applying for a license with an existing business account:
Click on Licenses > Apply for a License > Choose Business under the question Which type of License you are applying for? > Select the business you want to apply License for from the Apply as dropdown > Select Yes or No to the question Are you applying for a new Facility/Location? > Continue
Steps for applying for a license with a new business account:
Click on Create Business Account > Select the Ownership type from the Ownership type drop down > Fill in the required information > Continue > Accept the terms and conditions > Submit > Business account is now created > Click on Licenses > Apply for a License > Choose the Business under Which type of License you are applying for? > Select the business for which you want to apply for a license from the Apply as dropdown > Select Yes or No for the question Are you applying for a new Facility/Location? > Continue
A role specifies the relationship between a contact and an account. Users may be assigned to a Basic Contact, Principal Business Contact, Secondary Business Contact, and Authorized Business agent.
The Basic Contact is a placeholder role for existing contacts whose role specific to the license/business is not already established. Basic Contacts can renew the license with which they are associated and request to upgrade to a different role.
The Principal Business Contact is an individual authorized to apply, renew, reinstate, or amend any license or application on behalf of the Owner/Corporation.
The Secondary Business Contact is an individual authorized to renew any license applications on behalf of the Owner/Corporation.
The Authorized Business Agent (ABA) is an individual authorized to perform duties and renew licenses on behalf of the facility license holder.
A role specifies the relationship between a contact and an account. The role assigned to the contact determines which permissions and activities that contact can perform on the account. Four types of roles were introduced with GOALS Account Management.
- Principal Business Contact: An owner is given the principal role, though not all principal contacts are owners. An owner can appoint another individual or individuals as the Principal Business contact(s) to fulfill the duties on their behalf.
- Level: Set up at the Business Account Level
- Permissions: Apply for new License, Renew, Reinstate, Amend, Add/Remove Secondary Roles, Add/Remove ABA
- Access: Ability to manage all licenses under the Business Account
- Level: Set up at the Business Account Level
- Secondary Business Contact: A contact is assigned a secondary role by the Principal contact. This role allows viewing and renewing all licenses and applications associated with a business account.
- Level: Set up at the Business Account Level
- Permissions: Renew
- Access: Can only renew any license(s) under the Business Account
- Level: Set up at the Business Account Level
- Basic Contact: A contact is assigned a basic role only if there is insufficient information in the legacy system (MLO) to determine the true role of the contact for a given account. The basic contact continues to stay associated with the same licenses and can renew the license in GOALS. The Basic Contact is the only role that can request Principal Access
- Level: Set up at the Facility Account Level
- Permissions: Renew, Request for Principal Access
- Access: Limited to licenses associated with the Facility Account
- Level: Set up at the Facility Account Level
- Authorized Business Agent (ABA) Role: Authorized Business Agent is a common name indicating a Designee/Supervisor/Manager/FDFCC/Qualifying Agent of that particular license
- Level: Set up at the Facility Account Level
- Permissions: Renew, with the exception of a few license types in which the ABA can Apply for a new License, Reinstate, and Amend
- Access: Limited to licenses associated with the Facility Account
- Level: Set up at the Facility Account Level
- Principal Individual Contact: Every contact is automatically assigned a Principal Individual Contact role upon registration. Likewise, existing individual License holders are automatically assigned a Principal Individual Contact role. This role allows them to have complete access to manage their individual licenses. Note: This role is not relevant to current business license holders
- Level: Not Applicable
- Permissions: Apply for New License, Renew, Reinstate, Amend
- Access: Full access to individual licenses
- Level: Not Applicable
No, not every role change requires a full application. For certain License Types where an Authorized Business Agent (ABA) is required, changing the ABA requires a Change of ABA (Designee) Amendment. All other role changes can be requested and managed by the Principal Contact.
No. According to PLB regulations, only one Authorized Business Agent is permitted per license.
*Please Note - For Cosmo and Barber, PLB does not require an ABA to be added as part of the Owner/ABA information page
If your Change of ABA (Designee) application is approved by PLB, the necessary adjustments will be made in GOALS reflecting the change request. The new ABA will be granted access to the license, and the previous ABA will lose access if their role is limited to being the ABA.
GOALS sends notifications to ABAs when they are added to a business account. However, no notifications are sent to ABAs when they are removed.
The Authorized Business Agent (ABA) is a general term that includes roles such as Designee, Supervisor, Manager, FDFCC, or Qualifying Agent for the license type. The following license types will require an Authorized Business Agent as per Georgia Professional Licensing Board regulations:
- License Types already in GOALS- Used Motor Vehicle Dealer, UMVD Temporary Site Permit, Supplemental Used Motor Vehicle Parts Dealer, Used Motor Vehicle Parts Dealer, Auctioneer Company Non-Resident, Auctioneer Company, Exempt Auction Company, Crematory, Funeral Establishment, Nursing Home Training Site, Company - In-House Security, Company - Security, Company - Private Detective/Security, and Company - Private Detective.
If your license type does not require an Authorized Business Agent (ABA), you can leave this field blank. Optionally, you can capture the names of any individuals who manage your license account.
For certain License Types (such as Cemetery & Funeral Establishments, User Motor Vehicle Dealer, Used Motor Vehicle Parts Dealer) where an ABA is always required, removing the ABA makes the license invalid. To change or remove the ABA for those cases in which the ABA is always required will require an amendment (the Change of FDFCC or Change of Designee).
Another owner will not automatically assume the vacant ABA role. To change or remove an ABA, an amendment (the Change of FDFCC or Change of Designee) must be submitted.
Prerequisites apply only to specific license types, such as Funeral Establishment and Crematory. When an applicant adds a funeral director license as a prerequisite for these license types, the funeral director automatically becomes the ABA for that license.
There are no restrictions on the number of users assigned to any role. There is only one restriction at the license level, as per the Georgia Professional Licensing Board policy: there can be only one Authorized Business Agent / ABA assigned for a given License.
All contacts associated with your business are displayed on the My Business page.
The navigation path is: My Businesses > View button under the All Businesses section > Associated Contacts.
A Principal Business Contact can add or remove Secondary and fellow Principal Business Contacts. However, if the fellow Principal Business Contact is an owner (Indicated with a checkbox under the owner column), a ‘Change of Ownership’ amendment would be required.
An amendment refers to any change or update to an existing license under the Professional Licensing Board. Common amendments include:
- Change of Name
- Change of Location
- Change of Ownership
Login > Click on Licenses tab > Scroll down to find the license you wish to amend > Click on the three dots next to license and select Amend License.
No, amendments can only be completed one at a time. However, there is an option to initiate both a Change of Name and a Change of Location at the same time.
During the application process, newly added owners display in green, and recently removed owners display in red.
Yes, the GOALS system supports cross-platform login across desktops, laptops, and mobile devices (Apple and Android).
It is recommended to always use the latest versions of these browsers: Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge.
No, there are no changes to device requirements required for the implementation of GOALS Account Management.
The PLB Call Center can provide assistance Monday through Friday from 8 AM to 4 PM EST at 404-424-9966.
Printing Issues FAQ
This may be occurring due to various reasons. Try troubleshooting by performing the following steps:
- The browser settings may be blocking third-party cookies. Check Browser settings > See if blocking cookies > Do not block cookies.
- Clear cache and cookies in Browser > Close and reopen the browser
- Test alternative browsers.
- If using a VPN, please try generating while not connected to the VPN.
GOALS Frequently Asked Questions
GOALS (Georgia Online Application Licensing System) is a new technology system implemented by GA SOS PLB.
GOALS is an enhanced licensing management system launched to expedite and streamline the issuance of professional licenses across Georgia.
We are no longer accepting paper applications. All paper applications received will be returned to sender. Please log into the GOALS portal to submit applications.
All online Application and License Processing Fees are $10.
Applicants will be able to use both iOS and Android mobile devices as well as desktops, laptops and tablets; Google Chrome should always be used as the browser.
A series of questions will be provided by GOALS to guide the applicant to the licenses for which they are qualified.
Yes. All applications need to include all required documentation in order to be submitted. Incomplete applications will be saved for 30 days. After 30 days, if the application is not complete, the application will be canceled.
Once an application is in submitted status, an Analyst can extend the due date of the third-party request if proof has been provided about making a third-party request.
The applicant can submit the required documentation via the amendment process on the GOALS portal. The applicant will have 60 days to respond to the Deficiency Notice.
Yes. The applicant will need first to create a request for appeal. Once the request is processed, the applicant will then be scheduled accordingly.
Navigate to the License Page and locate the tab labeled "Generate Pocket Card," then click on it to print the license.
Applicants can only submit one application per license type and application method (renewals, inactivation, etc.); GOALS will not allow a secondary application for the same license type.
Applicants can submit more than one application if submitted to different boards. GOALS guided workflow will inform the applicant if their specific applications are allowed.
A link will be provided to the third party to submit the necessary documentation
Yes. Sub-license info will be displayed on all licenses when printed.
Fines can be in person or online via GOALS.
Supplemental documentation for complaints can be submitted via GOALS.
Yes. An email confirmation is automatically generated and sent to the applicant when a case is closed.
No. To be entered as a participant in the complaint record, it is not required for a Respondent to be licensed.
No. However, if there is a continuing education audit, the application will be flagged and processing paused until the continuing education documents are submitted.
There are some documents available on GOALS that can be completed online. Other documents need to be downloaded, completed offline, signed offline, and then uploaded to GOALS.
Yes. However, the applicant must select “military” in the application in order for the application to be flagged to be expedited.
Yes. The Payment section displays a receipt of the transaction.